Vision:

The creation of Bitter Ends was to overhaul the experience of both our guests and our crew. In creating a balanced environment for all of us eclectic folk, we bring the leading edge techniques, training and tools to our community.

Mission:

Through our own advanced Focal Point Technique and other adopted concepts from those who have also pushed the limits of our trade; Bitter Ends empowers you with the knowledge and skill to recreate your look at home by delivering unparalleled service.

1. Exceptional Communication:

• Able to communicate with respect even when having a difficult conversation.

• When approaching an issue, provide possible solutions.

• When consulting clients, asking as many questions as needed to clarify their desired result.

• Being able to compromise.

2. Personal Accountability:

• Arrive 15 minutes before first client.

• Maintaining clean work areas and shared areas

• Mistakes happen, admission and a plan of correction builds trust.

3. Pushing The Boundaries Through Continued Education For Ourselves & Our Clients:

• Educating clients on how and why we are performing a service the way we are.

• Educating clients about their hair type, texture and what is needed to achieve and maintain their look.

• Continuing our own education and utilizing the knowledge while also putting your own stamp on it.

4. Support, collaborate & inspire each other & our community:

• Team work makes the dream work.

• Cross promote and support clients businesses.

• Sharing knowledge and techniques with each other.

5. Belief in the importance of self care & this industry with a drive to improve it:

• What we do goes beyond “just doing hair”.

• “Out of need, not out of greed”.

• Showing the world that the hairdresser stereotypes do not exist here.

• Wanting the success of others, there are more clients than licensed professionals, we build each other up, not tear each other down.

• Giving all of our clients the best quality service and environment .